UCMSenterprise tailors customer management solutions for specialised industries. Whether you are in services or manufacturing, finance or the energy sector, a multinational or a not-for-profit organisation, we ensure that every customer contact gives you the maximum return.

We employ thousands of friendly, vivacious staff who are trained to courteously and efficiently handle any form of inquiry relating to your products or services. Customers may contact us by phone, direct mail, email, fax, SMS or web chat. We have deployed the latest technology to support our staff in enhancing the service experience. Our systems also provide you with unrivalled reporting and analysis to assist in your commercial decisions.

By putting the customer at the centre of our thinking, our operations division focuses on quality assurance, customer satisfaction tracking and contact analysis. Supporting them are specialists in resource planning, data intelligence and performance management.

The main markets served by us are:

• Energy Utilities
• Financial Services
• Transport Industry
• Membership Based Organisations

Some of the client activities that we perform today are:

• Processing gas and electricity bills for over 2.3 million customers.
• Conducting business and residential customer acquisition for electricity and gas services.
• Managing the mission critical faults and emergencies for an energy distributor.
• Administering nearly 1 million members on our CRM platform for a semi-government entity.
• Delivering the complete customer service experience for Melbourne’s public transport system.

UCMSenterprise has invested in the systems, processes, people and infrastructure that allow us to deliver more profitable customer interactions than practically any in-house facility. We welcome the opportunity to demonstrate – via a comprehensive business case – how freeing your organisation from the constraints of capacity, capability and cost can deliver a superior customer experience at a competitive price.