UCMSconnect specialises in providing a full suite of customer management services to:
- Telecommunications Carriage Providers
- Mobile Virtual Network Operators (Resellers)
- Internet Service Providers
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In the highly competitive telecommunications market, every customer contact has to reflect positively on your brand and values. Rather than simply providing a service, we work to become an integrated part of your organisation. |
With over ten years experience serving all Australia’s major telecommunications companies, we offer the most comprehensive range of capabilities to support your business strategy. We boast over one thousand highly trained staff ready to connect with your customers.
UCMSconnect’s outsourced contact centre and back office processing capabilities span the entire customer lifecycle including:
- Customer acquisition
- Service provisioning and activation
- Customer service and technical support
- Credit, billing and receipting processing
- Retention and channel management
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We ensure your customer relationship gets off on the right foot. UCMSconnect currently manages in excess of 400,000 service activations per month for our Telco clients. We manage the full process from capturing customer details, processing account activation, identifying appropriate service options, assessment of customer credit worthiness, recording of verbal contracts, and education of service options and terms and conditions. |
We conduct ongoing, large scale, new customer acquisition campaigns, and we consistently deliver a low cost-per-sales figure. Our retention teams help our clients increase revenue by successfully implementing cross-selling and up-selling strategies customised to their needs. Our integrated marketing and data intelligence services give our clients a strategic edge.
We also provide campaign-based debt collection in addition to full end-to-end credit management services. Through credit scoring and effective collection techniques, we have measurably reduced bad debt exposure and costs for our clients.
For businesses operating a reseller model, our dealer channel management team specialises in business-to-business channel management. We currently manage mobile dealer distribution channels with more than 440 active points of presence across the Australia. UCMSconnect combines an ‘on the ground’ channel management team with back office support to deliver effective acquisition, training, commission processing and channel support services that consistently deliver superior average revenue per user figures.
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Managing nearly one million contacts a month, our award winning Customer Service Centres have an enviable track record including industry service excellence awards and best in class ratings. Our absolute focus is on quality assurance, customer satisfaction tracking, and performance management. As a result, our clients enjoy reduced cost to manage, enhanced revenue generation, and increased customer profitability. |
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