UCMSpartnerships provides shared support services centres to the Australian public sector.
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We have first-hand experience in radically improving the cost and quality of services of many organisations. Whilst many large organisations are able to generate on-going improvements in their day-to-day operations, UCMS can provide the people, expertise and support systems that will create systemic improvements in cost management and service delivery. |
UCMS is able to bring real innovation to the delivery of public services in Australia. This innovation consists of:
- UCMS Group’s operational service delivery capabilities and leading-edge customer service practices
- UCMS Partnerships’ detailed understanding of public sector reform and the drivers that support long-term performance gain
We believe UCMS is unique in partnering with clients for the whole journey. UCMS has developed a four-stage approach, which addresses the issues that guarantee incremental change:
- Through a robust visioning exercise, which thoroughly examines the key activities (or “core processes”) of the business, we construct a detailed picture of the desired service delivery of the future.
- Once agreed, this vision forms the key template for re-designing the detailed processes, people requirements and infrastructure that will achieve the new operational model.
- We then build a project plan that transfers the business to the new operating model. Our processes ensure continuity of service whilst maximising opportunities to bring progressive improvements in performance, and at the same time mitigating risks.
- As operational responsibility transitions to UCMSpartnerships, we work with our public service clients to establish relevant reporting systems, implement innovative coaching programmes and deliver strategically focused business improvements. Our aim is to provide the “shift” or “compelling event” that unlocks staff and management thinking and realises tangible service improvements for customers.
Utilising proven methodologies for Business Process Partnering, our approach to public sector service delivery is transparent, data-driven and a clear alternative to current outsourcing and shared service models.
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We have assembled a highly experienced team of specialists with expertise in best practice productivity improvement, business process redesign, change enablement, customer experience management and transformation management. |
The main markets served by UCMSpartnerships are:
- Local councils
- State Government departments
- Federal Government departments
- Government owned, corporatised and semi-government entities.
We are confident that our proven operational delivery capabilities together with our industry leading service design expertise will enable Australian public sector organisations deliver core benefits, more efficiently, more quickly and more cost effectively.
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